We can refund items damaged during transit using store credit assuming you contact us within 5 days of delivery. Just send us an email and a picture and we’ll get everything sorted out.

Unused items may be returned within 30 days assuming no damage has occurred to the product. Just send us an email and a picture and we’ll get everything sorted out.

Since our coffee bags are biodegradable they will lose structural stability as the months go on. The bags themselves have a lifespan of around 6 months. But could hold up for around 1 year. Most bags of coffee that are shipped to you are less than a month old. Look at our Environmental Action page for more info!